Contact Us

General Inquiries

For questions about Ujisa services, product capabilities, pricing, or enterprise options, our support team is ready to assist. Please contact us at [email protected].

Our specialists provide clear guidance on platform features, onboarding, and account management, and will route complex inquiries to the appropriate expert teams.

How to reach us:

• Support email: [email protected]
• Hours of operation: Monday–Friday, 9:00–17:00 local time (excluding observed holidays)

Tip: when contacting us, including context such as your organization, desired outcome, and any relevant identifiers will accelerate our response.

Developer Submissions

Ujisa actively welcomes developer partnerships, API integrations, and platform extensions. To ensure a prompt and thorough review, please submit a briefing to [email protected] that includes the following elements:

• Organization name and primary point of contact
• Overview of the submission: objective, target platform, and intended API usage
• Technical documentation or links to repository and sample code
• Security, privacy, and compliance considerations
• Proposed timeline, milestones, and any required commitments

Receipt acknowledgment is typically provided within 24–48 hours. A member of the Partnerships team will outline next steps, including any NDA or access provisioning requirements.

For immediate internal routing, you may use the form below to share essential submission details. Note that submissions are directed to [email protected] for processing.

Response Times

Ujisa is committed to timely, clear engagement with every inquiry. The following targets outline when you can expect next steps:

• General inquiries: acknowledgement within 1 business day; typical reply within 1–2 business days.
• Developer submissions: acknowledgement within 24–48 hours; initial technical review within 3–5 business days; some partnerships may require additional time.
• Urgent security or incident reports: contact us immediately at [email protected] with "URGENT" in the subject line; we monitor on-call channels for critical issues.

Note: response times may vary by region and workload. You will receive periodic status updates as applicable.